Simulator Care

We are the ONLY simulator manufacturer with FULL in-house engineering, game development, support /capabilities. Our expertise strongly contributes to a greater than 99% simulator uptime. Here’s how we support client success from purchase to post-installation:

HD is your One-Stop-Sim-Shop. We’re with you every step of the way. 

DESIGN/PLANNING/PROJECT MANAGEMENT

Upon purchase, you’re assigned a dedicated HD Project Manager. They become your daily contact at HD Golf throughout the design & build. Your PM integrates with your design/architect team to coordinate site visits, confirm measurements, prepare CAD drawings and support customized assets to suit your vision. Professional and friendly, ALL HD teams are trained in excellent customer care and support.

INSTALLATION

Our in-house team builds, packs and ships your Simulator using our Triple-Check control process. The shipment arrives in tandem with the HD Installation Team, and setup begins.

Our large, experienced team combined with in-house capabilities minimize build time. Your HD Simulator is ready to enjoy.

CUSTOMER TRAINING 

Once installation is complete, our onsite team will train you on all aspects of the Simulator, including: functionality, capabilities, admin and league/tournament setup.

MARKETING SUPPORT

Throughout planning & installation our marketing team works with yours to create the underpinnings for success. We support YOUR brand positioning and help develop your launch strategy. Achieved through a combination of real-world and digital support, we provide consulting time and content including images, video and copy. Customers count on us to help with launch advertising, signage and banner rollout.

SPONSORED TOURNAMENTS

HD fully supports your launch event or first tournament! We’ll help setup, promote and run the event through your Customized Clubhouse Management Software. 

HD provides prizing and comprehensive marketing collateral including eblasts, print assets and event invites. We’ll help you attract new customers, generate loyalty, user-content and deliver excitement worth sharing.

WARRANTY & TECH SUPPORT

LEADING WARRANTY

HD’s industry leading 2-year warranty….is more than a warranty.  It fully protects all aspects of the simulator, but it’s also your ticket to FREE sports, games and scenarios. HD clients receive a steady stream of ‘extras’ with an active warranty. Extended warranties are available for a minimal ongoing cost

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FAST RESPONSE

We offer our Customers 24/7 Support & Remote diagnostics. One call and your team is directly connected to the engineers and technicians who designed, built and installed your Simulator. Our patented and industry-first remote diagnostics allow, upon your approval, immediate access to your simulator. Our team can connect by internet to update software, add games or identify & fix any challenge in real-time.

ADD NEW SPORTS & GAMES

Our in-house development team consistently develops & releases NEW sports, games and play-action scenarios. Easily download new content directly to your simulator. The growing gaming library creates player loyalty and anticipation for what’s new!

Support

   Dedicated Project Manager And Installation Technicians
   24/7 Customer Support & Industry Leading 2-Year Warranty
✔   Remote Diagnostics
   Marketing Support – Content, Tournaments, Launch Support, Etc
   Onsite Support for Clubhouse Management

 

HD Golf News

New Athlete – Talor Gooch
New Athlete – Talor Gooch

"I am overjoyed with my new HD Golf simulator, right in the heart of my home! Now I can enjoy endless hours of practice, and even playing some of the World's best courses with my family & friends. The level of realism & accuracy it offers is truly astounding,...

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New Athlete – Alex Tuch
New Athlete – Alex Tuch

"Living in Upstate NY doesn’t lend itself to many warm winter activities, so escaping the cold and playing my HD Golf™ simulator is the perfect indoor solution! It allows me to strengthen the golf game, so I’m primed & ready for the summer rounds! Really...

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New Athlete – Adam Fox
New Athlete – Adam Fox

Norris Trophy winner, and 2 time all star, Adam Fox of the New York Rangers joins the HD SportSuite family of athletes. Adam has said his HD simulator helps him work on his golf game when he’s not patrolling the blue line for the Rangers: “When away from the rink,...

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New Course – Oak Hill Country Club
New Course – Oak Hill Country Club

The PGA Championship returns to Oak Hill Country Club in 2023, and you can play like a professional on HD Golf’s newest course release! Built in 1921, and surrounded by oak trees, Oak Hill Country Club’s East Course, is one of most recognized golf courses in the...

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Simulator Realism

HD Golf™ delivers life-like realism through our patented & revolutionary Image Processing Software. It combines High-Resolution Digital Imaging, Satellite and Geophysical Data into 3D models, creating a fully realistic golfing environment.

Our world-famous golf courses LOOK AND PLAY just as they would if you visited the course in person. Every tree, bunker and hazard is faithfully replicated to recreate the actual course experience.

If you’re looking for a jaw-dropping experience and want to become a better golfer, there is simply no comparison to an HD Golf Simulator™.

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Comprehensive and Accurate Measurement

HD measures ALL critical object & club parameters to analyze every shot. At minimum 4 cameras work together during the player action sequence. They analyze club head speed, launch angle, swing path, object contact (heel/toe), club face (open/closed) and smash factor.

These comprehensive measurements are critical, but the accuracy of these measurements is equally important. HD Simulators measure with supreme accuracy. For example, we measure club face angle contact to within 1/10th of 1 degree and ball spin to +/- 100 RPM.

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Simulator Quality

HD Golf Simulators™ redefined the Gold Standard in build-quality and integrated technology. Quality in a refined packaged is immediately obvious from first swing and makes your ownership experience a true pleasure. Our steadfast commitment to the ‘exceptional’ combined with minimal operating and maintenance costs ensures unparalleled reliability for years.

HD Golf™ has extensive engineering capabilities extending through our hardware, software and mechanical design. We design & build all critical system components in-house and ensure seamless system integration. Most competitors cobble together third party hardware and software to make their simulators – resulting in compromised reliability & system incompatibilities.

We are committed to ‘only using’ top quality professional-grade components such as: High Performance, ‘Intelligent’ Cameras, Professional Engineering Workstations, Linux Operating Systems, Multi-Element Screens and Spring-Set Nylon Turf. Collectively, our systems deliver unrivalled quality, superior performance and exceptional reliability.

Competitors typically use lower cost, inferior components, such as: Home PC’s to run their simulators, which tend to suffer from instability and frequent required updates. They also use polypropylene turf, single element-screens with high elasticity-rebound and reduced longevity. Both screens & turf last a half-life when compared to our in-house designed screens & turf. Other areas of compromise extend to their third party cameras which capture your swing, but don’t form a complete alliance with the rest of the system.

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Multiplayer Golf Competition

Your family and friends will love the included collection of fun, multiplayer golf games! Blend excitement with skill and enjoy a great night in.

Target Pro Tour includes multiple games designed around landing golf shots accurately across ranging distances. Amazing graphics, explosions and ball vapor trails pull competitors of all-ages deep into the game!

Take the kids mini-putting or play golf tic-tac-toe. Host a closest-to-the-pin competition on #7 at Pebble Beach during the Masters, then try Golf Poker or the Field Goal Golf Challenge. There’s lots of fun games for everyone of all ages and skill levels.

Most HD Clients typically go a step further, adding an HD MultiSport Sports Package to their simulator. This modular add-on lets delivers up to 30 MORE sports & games with little more than a software update and new sports equipment. Click here to learn more.

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Player Improvement

HD Golf™ was the first to develop a completely integrated Professional Golf Studio, ensuring Teaching Professionals, Clubfitters and Individuals have the best tools available for game-improvement.

Video Swing Analysis, 3D Motion Analysis, and Weight Transfer / Balance Analysis are all designed with one purpose: make you a better golfer.

In reality, a golf swing happens very quickly, and can be difficult to improve, especially when you don’t have analytics and recording technology to visualize the swing. Subtle adjustments can result in dramatic improvements – it’s critical you understand your individual swing dynamics. You don’t need to be computer savvy to use the Golf Studio. The integrated Golf Studio operates from a single touch screen, and is simple to use.

Jim McLean’s 8 Step Swing, which incorporates the swings of Ernie Els, Ben Hogan and Tiger Woods, is an additional feature many HD Golfers decide to add to their simulators. Step by step, a golfer is able to perfect every element of their swing. The simulator records and analyzes a golfer’s swing in real time. When the system detects that the golfer’s position and swing are out of the “corridor of success” or have committed a “death move”, the simulator will automatically alert the golfer and present virtual coaching from Jim McLean.

Dave Pelz Short Game Training: Legendary golf coach Dave Pelz entrusted HD Golf with recreating his short game training programs, including his own backyard course. “Through the magic of HD Golf, I am thrilled to be able to give my backyard experience – to you. It’s the perfect way for you to practice your short game and shoot lower scores!” – Dave Pelz

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Simulator Realism

HD Golf™ delivers life-like realism through our patented & revolutionary Image Processing Software. It combines High-Resolution Digital Imaging, Satellite and Geophysical Data into 3D models, creating a fully realistic golfing environment.

Our world-famous golf courses LOOK AND PLAY just as they would if you visited the course in person. Every tree, bunker and hazard is faithfully replicated to recreate the actual course experience.

If you’re looking for a jaw-dropping experience and want to become a better golfer, there is simply no comparison to an HD Golf Simulator™.

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DAVE PELZ WEDGE CHALLENGE

“Through the magic of HD Golf, I am thrilled to be able to give my backyard experience – to you. It’s the perfect way for you to practice your short game and shoot lower scores!” – Dave Pelz

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FEATURED CLIENT

“Through the magic of HD Golf, I am thrilled to be able to give my backyard experience – to you. It’s the perfect way for you to practice your short game and shoot lower scores!” – Dave Pelz

 

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