
Simulator Care
We are the ONLY simulator manufacturer with FULL in-house engineering, game development, support /capabilities. Our expertise strongly contributes to a greater than 99% simulator uptime. Here’s how we support client success from purchase to post-installation:
HD is your One-Stop-Sim-Shop. We’re with you every step of the way.
DESIGN/PLANNING/PROJECT MANAGEMENT
Upon purchase, you’re assigned a dedicated HD Project Manager. They become your daily contact at HD Golf throughout the design & build. Your PM integrates with your design/architect team to coordinate site visits, confirm measurements, prepare CAD drawings and support customized assets to suit your vision. Professional and friendly, ALL HD teams are trained in excellent customer care and support.
INSTALLATION
Our in-house team builds, packs and ships your Simulator using our Triple-Check control process. The shipment arrives in tandem with the HD Installation Team, and setup begins.
Our large, experienced team combined with in-house capabilities minimize build time. Your HD Simulator is ready to enjoy.
MARKETING SUPPORT
Throughout planning & installation our marketing team works with yours to create the underpinnings for success. We support YOUR brand positioning and help develop your launch strategy. Achieved through a combination of real-world and digital support, we provide consulting time and content including images, video and copy. Customers count on us to help with launch advertising, signage and banner rollout.
SPONSORED TOURNAMENTS
HD fully supports your launch event or first tournament! We’ll help setup, promote and run the event through your Customized Clubhouse Management Software.
HD provides prizing and comprehensive marketing collateral including eblasts, print assets and event invites. We’ll help you attract new customers, generate loyalty, user-content and deliver excitement worth sharing.
WARRANTY & TECH SUPPORT
LEADING WARRANTY
HD’s industry leading 2-year warranty….is more than a warranty. It fully protects all aspects of the simulator, but it’s also your ticket to FREE sports, games and scenarios. HD clients receive a steady stream of ‘extras’ with an active warranty. Extended warranties are available for a minimal ongoing cost
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FAST RESPONSE
We offer our Customers 24/7 Support & Remote diagnostics. One call and your team is directly connected to the engineers and technicians who designed, built and installed your Simulator. Our patented and industry-first remote diagnostics allow, upon your approval, immediate access to your simulator. Our team can connect by internet to update software, add games or identify & fix any challenge in real-time.
Support |
✔ Dedicated Project Manager And Installation Technicians |
✔ 24/7 Customer Support & Industry Leading 2-Year Warranty |
✔ Remote Diagnostics |
✔ Marketing Support – Content, Tournaments, Launch Support, Etc |
✔ Onsite Support for Clubhouse Management |
HD Golf News

Celebrating Steve Stricker
Congratulations to 17-time PGA winner and HD Golf client Steve Stricker on his incredible performance at the recent Waste Management Phoenix Open! The 54 year-old U.S. Ryder Cup Captain pleasantly surprised spectators - turning back the clock to finish only 2 shots...

Power Hitting with Bryson & Kyle
World long drive champ Kyle Berkshire and PGA Tour Pro Bryson DeChambeau work through adding power to your swing. Using the HD Golf Simulator, it’s easy to use ball and player shot data to work on adding those extra yards that can make all the difference...

Pinnacle At Troon North
Designed by Tom Weiskopf and Phil Smith, Pinnacle at Troon North represents a stunning golf experience blended into the Arizona desert. Natural beauty abounds this “GOLF Magazine Top 25 Course’ with steep arroyos, natural washes, forests of saguaros and desert...

Bryson DeChambeau Wins 2020 US Open
Major Congratulations to Bryson DeChambeau on his US Open Victory. What an incredible performance and exhilarating round for the win! We love watching Bryson challenge convention and the possibilities of what can be done on the course. “I think I’m definitely changing...